Not completely satisfied and want to return an item? No problem! You have a period of 14 days to return the product without giving any reason, starting from the day of receipt of the product. With the exception of personalized items. When processing your return, we will charge a fee (deducted from your return amount) for the personalized items in our packages.
If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all delivered accessories and – if reasonably possible – in its original condition and packaging. Should the product be damaged or the packaging damaged more than necessary to try the product, we may pass this depreciation of the product on to you. So treat the product with care and make sure it is properly packaged when you return it. For returning the order, the return costs are at your expense. You are free to ship your package with a parcel service of your choice.
So when returning your order, please keep the following in mind:
Be sure to register your return within 14 days of receiving your order.
Items must be returned within 14 days of notification. Also make sure it is well packed so it cannot be damaged in transit.
Should the product be damaged or the packaging damaged more than necessary to try the product, we may pass this depreciation of the product on to you. So treat the product with care and make sure it is properly packaged when you return it.
Return shipping costs are at your own expense.
We will credit the amount within 14 days.
To return an item, please email retour@namensmij.nl.
Returned items will not be taken back if: they are personalized items/gift cards, they have been worn/washed, they are damaged and/or you have attempted to repair any damage yourself.
Note: Is your item damaged or have another problem with one of our products? If so, please contact our customer service department first. We
gladly resolve this neatly for you. Contact can be made by emailing klantenservice@namensmij.nl
